Nov 14, 2021
James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive Advantage. He completed his Ph.D. at the Graduate School of Business, Stanford University, and has been a member of the faculty of The Ohio State University as well as President of Logistics Systems, Inc. Since 2000, he has authored a blog on the school's Working Knowledge web site.
Professor Heskett was the 1974 recipient of the John
Drury Sheahan Award of the Council of Logistics Management, the
1992 Marketing Educator of the Year Award of Sales and Marketing
Executives International, and the 2010 Distinguished Career
Contribution Award in Services Management of American Marketing
Among his publications are books, including authorship of The Culture Cycle, co-authorship of The Ownership Quotient, The Value Profit Chain and many more!
A member of the faculty of the Harvard Business School since 1965, he has at different times taught courses in marketing, business logistics, the management of service operations, business policy, and service management, general management, and the entrepreneurial manager as well as served as Senior Associate Dean in charge of academic programs.
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